Primavera Technical Support P6, Unifier & OPPM

Hyde Park Solutions (HPS) offer bespoke, On-Call, Primavera Technical Support Packages designed to suit your company’s needs, that scale as you grow.

Our ITIL certified HPS support desk currently services clients all over the world. We support their Primavera P6, Unifier and Primavera Portfolio Management installations. We upgrade, ensure day to day proactive maintenance is completed and keep their Oracle Primavera systems operating smoothly 24/7.

Our customers have peace of mind knowing some of the world’s foremost Primavera experts are on call to solve problems as they arise and more importantly maintain your systems to prevent problems from arising.

HPS is able to solve about 95% of Primavera issues and errors remotely within 15 minutes, getting you back up and running as quickly as possible. For more serious issues a HPS support technician can be onsite within 24 hours to work in situ to resolve those serious operational problems.

Our Primavera Technical Support services cover the following areas:

1. Application Service Management or ASM – Access to your own dedicated HPS support manager. Access to our ITIL support environment and support ticketing application.

2. Application Maintenance Service or AMS – AMS are ITIL processes to enable support for both technical and businesses related incidents. Ongoing Management until resolution is achieved.

3. Application Development Service or ADS – ADS covers the provision of resources to ensure ongoing development of your implementation is just a call away. This ensures your systems are up to date and everyone is working according to current organisational processes.

Our Primavera Technical Support services come in the following packages:

1. Acorn – Our introductory Support package. Acorn level support is charged at a “pay per call” basis and is often suited for smaller organisations or those who just require supplementary support for their internal support team. Acorn support also suits PPM consultancy firms looking to quickly access technical support at a cost-effective price.

2. Oak Leaf – Our intermediate support offering, billed monthly. It’s our most popular support package. Oak Leaf users are entitled to a defined number of support hours, per month, defined SLA’s – There is no additional pay-per-call cost associated. Oak leaf offers an agreed set of SLA’s and guaranteed resource availability to deliver both maintenance and development services.

3. Oak Tree – Our Premium Support Offering – most commonly used by companies with turnovers in excess of £500M. Oak Tree level Technical Support provides an unlimited support usage service. Often used by corporations when they first establish an environment or where they want to make changes and want the flexibility this package provides. Unlimited expert Primavera Technical Support with no strings attached.

All HPS support package are priced on client requirements and usage and these are tailored to your organisational requirements. Talk to us about our new integration support products and integration broker packages.